Terms of service

Welcome to Lado Rani. These Terms and Conditions govern your use of our website and purchases made through our store.

By using our website or placing an order, you agree to these terms to the extent permitted by applicable law.

Eligibility and Website Use

You must be legally capable of entering into a purchase agreement or have appropriate permission from a parent or legal guardian.

You agree to provide accurate information and use our website only for lawful purposes. You must not interfere with the website’s operation, attempt unauthorised access, or submit harmful or fraudulent content.

Product Information

We aim to provide accurate product descriptions, photographs, prices, and sizing information.

Colours may appear slightly different depending on lighting and screen settings. Please review the product description and size guide before ordering.

Any natural variations or product-specific characteristics will be described where relevant. These do not limit your rights if an item is defective or materially different from its description.

Prices and Payments

Prices are displayed in the currency shown on our website. Applicable shipping charges and taxes will be displayed or explained before payment.

Prices and offers may change for future purchases. Changes do not alter an order that has already been accepted.

Payment must be completed through an available checkout method, subject to any terms stated for that method.

Orders and Acceptance

An order acknowledgement confirms that we have received your order. Acceptance occurs when we confirm dispatch, unless expressly stated otherwise.

We may decline or cancel an order for a legitimate reason, such as unavailable stock, suspected fraud, an obvious pricing error, or inability to deliver to the requested destination.

If an order is cancelled after payment, any amount paid for the cancelled items will be refunded. Where an error affects your order, we will inform you rather than charge an additional amount without your agreement.

Changes and Cancellations

If you wish to change or cancel an order, submit a request through the customer support option on our website as soon as possible.

We will confirm whether the request can be accommodated. Once an order has been dispatched, our Returns and Exchanges Policy applies, together with any rights available under applicable law.

Shipping, Returns, and Exchanges

Delivery is governed by our Shipping Policy. Returns, refunds, and exchanges are governed by our Returns and Exchanges Policy.

Please review these policies before purchasing.

Promotions

Discounts and promotional offers are subject to the conditions displayed with each offer, including eligibility, validity dates, and exclusions.

Offers apply only as stated and cannot be combined unless expressly permitted.

Intellectual Property

Website content, including branding, text, photographs, and designs, belongs to Lado Rani or its licensors.

You may browse and use the website for personal shopping purposes. Reproducing or using protected content commercially requires permission from the relevant rights holder.

Third-Party Services

Our website may include links to third-party websites or services. Their own terms and privacy policies apply when you use them.

Privacy

Personal information is handled as described in our Privacy Policy.

Responsibility and Consumer Rights

We are responsible for providing our services and fulfilling accepted orders in accordance with these terms and applicable law.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or restricted. Nothing removes your statutory consumer rights.

Changes to These Terms

We may update these terms by publishing a revised version on our website. The terms in effect when your order was accepted will continue to apply to that order unless a change is legally required or agreed with you.

Applicable Law

These terms are subject to applicable law, including any mandatory consumer protections that apply to your purchase. Disputes will be handled by a court or other authority with lawful jurisdiction.