Refund policy

At Lado Rani, we want you to feel confident about your purchase. Please review our return and exchange conditions below.

Return and Exchange Window

You may request a return or exchange within [insert number] calendar days of receiving your order.

This window applies to change-of-mind and size-related requests. It does not restrict any rights you have under applicable law for defective, damaged, or incorrectly supplied products.

Eligibility

For a change-of-mind return or size exchange, items must:

  • Be unworn, unwashed, and unaltered.

  • Have their original tags attached.

  • Be free from stains, perfume, makeup, or other signs of use.

  • Include all pieces and accessories supplied with the product.

Please return items in their original packaging where reasonably possible. You will need your order number or another valid proof of purchase.

Requesting a Return or Exchange

Submit your request through the customer support option on our website within the applicable return window.

Include your order number, the item you wish to return or exchange, and the reason for your request. For an exchange, include your preferred size or item.

We will provide instructions after reviewing your request. Please follow those instructions so your parcel can be identified and processed correctly.

Exchanges

Exchanges are subject to stock availability.

If your requested replacement is unavailable, we will explain the available alternatives, including a refund where your return is eligible.

Any price difference or exchange delivery charge will be disclosed before you agree to proceed.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, report the issue as soon as reasonably possible through the customer support option on our website.

Please include photographs where possible to help us review the issue. An unboxing video is not required to exercise your statutory rights.

Once the issue is confirmed, we will provide an appropriate remedy, which may include a replacement, repair, or refund, depending on the circumstances and applicable law. We will cover reasonable return shipping costs for confirmed faulty or incorrectly supplied items.

Return Shipping Costs

For change-of-mind returns and size exchanges, return shipping is [free / paid by the customer — choose one].

Any collection fee or replacement delivery charge will be disclosed before you confirm the return or exchange.

If arranging your own return shipment, we recommend using a tracked service and retaining proof of postage.

Items Excluded from Change-of-Mind Returns

Personalised or made-to-order products, and items clearly marked as final sale before purchase, are excluded from change-of-mind returns unless otherwise stated on the product page.

These exclusions do not apply where a product is defective, incorrectly supplied, or where applicable law provides a right to return it.

Refunds

When we receive your returned item, we will inspect it and notify you of the outcome.

Approved refunds will be initiated within [insert number] business days after inspection. Your bank or payment provider may take additional time to credit the amount.

Refunds will normally be issued to the original payment method. If this is not possible, including for cash-on-delivery purchases where offered, we will agree on an appropriate refund method with you.

For change-of-mind returns, original shipping charges are [refundable / non-refundable — choose one], except where a refund is required by law.

For defective or incorrectly supplied items, refunds and shipping reimbursements will be handled in accordance with applicable law.

Returns That Do Not Meet the Conditions

If a change-of-mind return does not meet the stated conditions, we will explain the reason and discuss the available options before taking further action.

Order Cancellations

Submit cancellation requests through the customer support option on our website as soon as possible.

If cancellation is confirmed before dispatch, the payment for the cancelled items will be refunded. After dispatch, the return conditions above apply, subject to applicable law.

Your Consumer Rights

This policy is in addition to your rights under applicable consumer law. It does not exclude or restrict any rights that cannot lawfully be limited.