Privacy policy

Lado Rani respects your privacy. This Privacy Policy explains how we collect, use, and share personal information when you visit our website, place an order, or interact with our store.

Information We Collect

Depending on how you interact with our store, we collect:

  • Information you provide, including your name, delivery and billing details, contact information, and order details.

  • Information about your purchases, returns, exchanges, and customer support requests.

  • Technical information, including your IP address, browser, device information, and activity on our website.

  • Cookie and similar technology information used to operate the store and, where enabled, understand website usage or support marketing.

Payments are processed through payment providers. How your payment information is handled depends on the payment method and provider you choose.

How We Use Your Information

We use personal information to:

  • Process payments, fulfil orders, and arrange deliveries.

  • Manage returns, exchanges, and customer support.

  • Send order updates and other service communications.

  • Maintain, secure, and improve our website.

  • Detect and prevent fraud or misuse.

  • Send promotional communications where permitted and in accordance with your preferences.

  • Meet legal, accounting, and recordkeeping obligations.

How We Share Your Information

We share information with service providers where necessary to operate our business, including Shopify, payment processors, delivery partners, and providers supporting our website and customer service.

Where we use analytics or advertising services, information may be shared with those providers in accordance with applicable consent requirements and your privacy preferences.

We may also disclose information when legally required, to protect our rights, or in connection with a business transfer subject to applicable safeguards.

Shopify and Other Service Providers

Our store is hosted on Shopify. Shopify and other providers may process personal information to deliver their services. Their handling of information is also described in their own privacy policies.

Information may be processed in countries other than your country of residence. Where required, applicable safeguards are used for international transfers.

Cookies and Privacy Choices

Our website uses cookies and similar technologies to support features such as shopping carts, checkout, and remembering preferences.

Where applicable, you can manage optional cookies using the privacy controls provided on our website. You can also change your browser settings, although disabling certain cookies may affect website functionality.

You can unsubscribe from promotional communications using the unsubscribe option included in them.

Keeping Your Information

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including providing services, maintaining required records, resolving disputes, and meeting legal obligations.

Security

We use reasonable measures to protect personal information. However, no method of online transmission or electronic storage is completely secure.

Your Rights

Depending on applicable law, you may have rights to access, correct, delete, or obtain a copy of your personal information, withdraw consent, or object to certain processing.

To make a privacy request, use the customer support option provided on our website. We may need to verify your identity before responding. Some information may need to be retained to meet legal obligations.

Children’s Privacy

Our store is intended for customers who can legally enter into a purchase agreement. We do not knowingly collect personal information from children in circumstances where parental consent is required without obtaining that consent.

Changes to This Policy

We may update this Privacy Policy when our practices or legal requirements change. The revised version will be published on this page, and additional notice will be provided where required.