Shipping policy

At Lado Rani, we take care to prepare and pack your order for delivery. Please review the information below before placing an order.

Delivery Locations

We deliver to locations supported by our delivery partners. Availability for your destination is confirmed at checkout.

Order Processing

Orders are normally processed and dispatched within [insert processing time] business days after order confirmation and any required payment verification.

Business days exclude weekends and public holidays. Any different processing time for a preorder or made-to-order item will be stated on its product page.

During busy periods, processing may take longer. If your order experiences a significant delay, we will provide an update using the details supplied with your order.

Delivery Time

Estimated delivery time after dispatch is [insert delivery timeframe] business days, depending on your location and the delivery service.

Delivery estimates are separate from processing time. Unless a delivery date is expressly guaranteed, estimates are not guaranteed dates.

Shipping Charges

Any shipping charges or free shipping eligibility will be displayed at checkout before you complete your purchase.

For international orders, where offered, any treatment of customs duties and import taxes will be stated at checkout. Charges not collected at checkout may be payable by the recipient where applicable.

Order Tracking

Where tracking is available, tracking details will be provided after dispatch. Tracking updates may take time to appear on the delivery partner’s system.

Accurate Delivery Details

Please check your delivery details carefully before placing your order.

If you notice an error, submit a request through the customer support option on our website as soon as possible. Changes may not be possible after dispatch.

Any additional delivery charges resulting from incorrect details or a requested redelivery will be explained before arrangements are confirmed, subject to applicable law.

Delayed, Missing, or Undelivered Orders

Delivery may be affected by weather, transport disruptions, customs clearance, public holidays, or other circumstances.

If your parcel is significantly delayed, missing, or marked delivered but has not been received, use the customer support option on our website so we can investigate with the delivery partner and arrange an appropriate resolution.

Damaged or Incorrect Deliveries

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, report the issue promptly through the customer support option on our website.

Include your order number and clear photographs where possible. Please retain the packaging while the issue is being reviewed. Your rights under applicable consumer law are unaffected.

Returns and Exchanges

For eligibility, instructions, and applicable charges, please read our Returns and Exchanges Policy.