Returns & Exchanges

1. Eligibility for Returns & Exchanges

• Items must be unused, unwashed, and in original condition.
• All original tags and packaging must be intact.
• Requests must be made within 3 days of delivery.

2. Non-Returnable Items

• Products purchased on sale or discount (unless defective).
• Items damaged due to misuse or improper handling.
• Products without original tags or packaging.

3. Exchange Policy

• Exchanges are subject to product availability.
• If the requested size or product is unavailable, store credit may be provided.
• Exchange requests are processed after product inspection.

4. Return Process

• Initiate a return request through available communication channels on our website.
• Provide order details and reason for return.
• Our team will guide you through the pickup or return process.

5. Refund Policy

• Refunds are processed only after product inspection.
• Shipping and COD charges are non-refundable.
• Refunds may be issued as store credit or original payment method, depending on the case.

6. Reverse Shipping Charges

• Reverse shipping charges may apply unless the product is defective or incorrect.
• Applicable charges will be communicated at the time of return request.

7. Damaged or Incorrect Products

• If you receive a defective or wrong item, notify us within 24 hours of delivery.
• Provide clear images or videos for verification.
• We will arrange a replacement or full resolution.

8. Delays & Exceptions

• Processing times may vary depending on logistics and inspection timelines.
• Lado Rani reserves the right to reject returns that do not meet policy conditions.

9. Contact

For any return or exchange-related queries, contact us through the available communication channels on our website.

By placing an order with Lado Rani, you agree to this Returns & Exchanges Policy.